Refund Policy

Thank you for choosing ChitBook Premium. We want to ensure you have a great experience with our software. If you are not entirely satisfied with your subscription, we're here to help.

1. 100% Money-Back Guarantee

We offer a 100% money-back guarantee on all new Premium subscriptions. The window depends on the plan you buy: 30 days for yearly plans and 7 days for monthly plans. If you are not satisfied with the Premium features within that window, you are eligible for a full refund — no questions asked. You do not need to give us a reason.

2. Conditions for Refund

• For yearly plans, the refund request must be initiated within 30 days of the original purchase date.
• For monthly plans, the refund request must be initiated within 7 days of the original purchase date.
• This policy applies to the first purchase of a plan only. Renewals are not eligible for the money-back guarantee.
• We do not offer refunds for partial months or unused time if you decide to cancel after the applicable period.

3. How to Request a Refund

To request a refund, message us from Help & Support inside the ChitBook app, or email our support team at [email protected].

Please include the following information:

• The phone number associated with your ChitBook account
• Your Razorpay transaction ID or receipt number
• Optionally, a brief reason for the refund (this helps us improve the app, but it is never required)

4. Refund Processing

Once we receive your refund request and verify your eligibility, we will initiate the refund to your original method of payment (via Razorpay). Please allow 5-10 business days for the credit to reflect in your account, depending on your card issuer's or bank's policies.

5. Disputes and Chargebacks

If you have an issue with a payment, we ask that you contact us first at [email protected] before filing a dispute with your bank. We are always willing to resolve issues fairly.